- admin@promaxilimited.co.uk
- G 3A Moulton Park Business center, Nn3 6aq
FAQs
FAQs
1. What types of care services does Promaxi Limited provide?
We provide specialist support for adults and young people with acquired brain injuries, autism spectrum disorders, challenging behaviours, learning disabilities, mental health conditions, and profound & complex needs. Our services include supported living, respite, day support, and personalised care planning.
2. How do I know if someone qualifies for your services?
Eligibility is based on the individual’s care needs. We conduct thorough assessments with the individual, their family, and professionals to determine if our services can meet their specific requirements.
3. How is a person-centred care plan created?
Care plans are developed collaboratively, taking into account the individual’s strengths, preferences, routines, goals, and support needs. Plans are regularly reviewed and updated to reflect changes.
4. What qualifications do your staff have?
All staff are highly trained in social care, safeguarding, health and safety, and specialist areas such as autism, acquired brain injuries, or mental health. Continuous professional development is part of our commitment to high-quality care.
5. Can families be involved in the care planning process?
Yes. We actively encourage family involvement to ensure care is tailored, consistent, and supportive of the individual’s needs and goals.
6. Do you provide respite care?
Yes. We offer flexible respite options that give families and carers the opportunity to rest while ensuring their loved one remains safe, comfortable, and supported.
7. How do you ensure the safety and wellbeing of individuals?
Through robust safeguarding policies, ongoing staff training, risk assessments, and continuous monitoring, we provide a safe, supportive, and dignified environment for everyone in our care.
8. What is your approach to challenging behaviours?
We use a person-centred Positive Behaviour Support (PBS) approach, identifying triggers, providing emotional support, and creating structured, safe environments while promoting dignity and respect.
9. How do you support independence?
We encourage skill development, daily living participation, social engagement, and decision-making, allowing individuals to maintain confidence and control over their lives.
10. How can I get started with Promaxi Limited?
You can contact us via our enquiry form, phone, or email. Our team will guide you through the assessment process, explain available services, and support you in arranging the right care plan.